At Daisy Hill Publishing, we take pride in the quality of our products, and your satisfaction is our top priority.
 
Personalized Items: We do not accept returns or exchanges for personalized items. Personalized items are made specifically for you and cannot be returned or exchanged unless they arrive damaged or defective. Example: Book with a personalized message.

 

Digital Downloads: Due to the nature of digital products, all digital download purchases are non-returnable and non-refundable.
 
Non-Personalized Items: For non-personalized items, we accept returns within 14 days of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Customers are responsible for the shipping costs associated with returning non-personalized items.
 
Damaged or Defective Items: If your item arrives damaged or defective, please contact us within 14 days of receipt, and we will be happy to assist you with a replacement. Please email us at ann@daisyhillpublishing.com with your order number and a photo of the damage. We will arrange for a replacement to be sent to you as soon as possible.